If upon receiving your whip it is found defective, notify me immediately via email and return the whip in unused condition within 1 calendar week of receiving the whip and I will repair or exchange it for a like item at my discretion. No refund of any kind will be given. Please understand, if the whip is returned in a condition that would render it unsellable, no exchange will be given. If within the one week period the buyer modifies the whip in any way (to include unplaiting and replaiting, painting, coating with any chemical or substances, etc…) no refund or exchange will be made. I will return the whip to you in the same condition the whip came to me. I reserve the right to determine if the whip was modified, disassembled, damaged prior to return.